Last updated: July 22, 2020
We call data that identifies, or that could reasonably be used to identify, you as an individual, "Personal Data".
- Phone number
- E-mail address
- Information about your creditors
- IP- address
- Name of the contact person
- Name of company
- Phone number
- VAT registration number
Roger.ai collects and processes data when you:
- Sign up at Roger.ai
- Request a service from our Support team
- Enter a customer survey or provide feedback via email
- Visit our website
Roger.ai does not collect or store personal information in the form of credit or debit card numbers. This information is collected through our partner, Stripe.
Roger.ai uses data for a range of different purposes. We do so in compliance with applicable law and our contractual commitments. Roger.ai collects data so that we can:
- Manage and support your Roger.ai
- Do marketing with offers or product information
- Make new functionality
- Contact you with product and company news
- Detect and prevent fraud (picture ID and SSN)
We use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. That being said, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately.
Roger.ai only uses data to fulfill our obligations.
Roger does not sell or rent Personal Data to marketers or unaffiliated third parties. We share your Personal Data with trusted third parties, including:
a. Roger Affiliates: We share data with entities worldwide that we control, are controlled by us, or are under our common control, to provide our services. Roger.ai, Inc. is the party responsible for overall management and use of the data by these affiliated parties.
b. Roger Service Providers: We share data with service providers who help us provide the services. Service providers assist with elements such as payment processing (i.e., banks, credit bureaus, payment method providers), website hosting, data analysis, information technology and related infrastructure, customer service, email delivery, and auditing.
d. Third Parties. We will share data with third parties in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings)
e. Safety, Legal Purposes and Law Enforcement. We use and disclose data as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence.
Your personal data stored with Roger.ai is protected by login (e-mail address and password). You are responsible for keeping your password protected and complying with general password recommendations. Roger.ai encrypts with Secure Socket Layer technology (SSL).
Roger.ai stores data for up to 5 years after you have terminated your account.
You have choices regarding our use and disclosure of your Personal Data. You can:
a. Opt out of receiving electronic communications from us: If you no longer want to receive marketing-related emails from us on an ongoing basis, you may opt out via the 'Unsubscribe' link included in such emails. We will try to comply with your request(s) as soon as reasonably possible. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages that we are required to provide to you about our services.
b. Access, rectify, change or erase your Personal Data: If you would like to review, correct, or update Personal Data that you have previously disclosed to us, you may do so by signing into your Roger account or by contacting us.
If you choose to email your request, please make it clear in the email what Personal Data you would like to access, rectify, erase or edit. For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably possible.
Roger.ai ApSSølvgade 38F, 11307 København K
Phone: +45 71 99 31 94